Reference

What You Agree To When You Use dutajitu

These terms set out the rules that apply to your dutajitu account — how you open it, how you use it, and what happens if something goes wrong.

Account eligibility rulesDANA, OVO, GoPay deposit conditionsWithdrawal and verification stepsAccount suspension policyApplicable law and eligible regions
dutajitu What You Agree To When You Use dutajitu
ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security is our responsibility. We use SSL encryption on every page, and sensitive actions — like linking a DANA wallet or requesting a withdrawal to GoPay — require PIN or OTP confirmation. We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your data or ask us to correct inaccurate details by contacting support through live chat or email.

Data Retention

We keep your account records for as long as your account is open and for a defined period after closure. Retention periods follow applicable regional rules, not a fixed global term.

Cookie Use

We use cookies to keep your session active, remember your preferred lobby view, and track which wallet — DANA, OVO, or GoPay — you last used for deposits.

Withdrawal Verification

Every withdrawal request goes through an identity check before it clears to your e-wallet. This step protects your account from unauthorised payout requests.

Requesting Changes

To update your registered details or request data corrections, contact support via live chat. Wallet changes — such as switching from OVO to GoPay — require additional verification.

TERMS CONTACT

Reach Us About These Terms

If anything in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team is available around the clock. You can reach us through live chat directly in the lobby, by email, or via our social channels. Players in Surabaya and elsewhere in Indonesia can expect a response in the same session for most account and terms queries.

Live Chat Open the chat widget inside your account dashboard. Our team handles terms queries, account questions, and wallet verification requests around the clock.
Email Support Send your question to our support address for detailed terms clarifications or formal account disputes. We aim to respond within one business day.
Social Channels Reach us through our official social accounts for quick terms questions. Keep sensitive account details — like your OVO or GoPay number — out of public messages.

Common Questions About These Terms

Below are the questions we get most often about how these terms work, what your rights are, and how to act on them.

These terms apply to anyone who opens and uses a dutajitu account. Access depends on your region and local law. If our service is not available where you are, these terms still govern any prior account activity.

We can update these terms at any time by posting the new version on this page. The update takes effect on publication. We recommend checking this page periodically, especially before making a deposit via DANA, OVO, or GoPay.

Depending on the nature of the breach, we may suspend or permanently close your account. Any balance subject to a terms violation may be withheld pending review. You will be notified through your registered contact details.

Contact our support team via live chat or email and request a data export. We will verify your identity first, then send your account records to your registered email address within a reasonable period.

Yes. All deposit and withdrawal activity through DANA, OVO, and GoPay falls under these terms. Each e-wallet provider also has its own conditions — those apply alongside ours, not instead of them.

These terms are governed by applicable law in the regions where our service operates. Where Indonesian consumer law provides stronger protections than these terms, that law takes precedence for eligible accounts.